Frequently Asked Questions
What is a Parcelly?
Glad you asked! A Parcelly - Parcel+Celly (Celebration) - is a pre-packaged gift parcel with a celebration inside. Each Parcelly includes 5 high-end items centered on the theme of the celebration as well as a personalized card signed with the sender's name. We don’t take your special occasions lightly – we package quality, creativity, and love in each parcel to ensure the best possible celly on your end!
Where do you ship?
We currently ship to Canada and the United States. We invite people to celebrate internationally so if you'd like to send a Parcelly to someone outside of Canada or the US, please send a message at email@example.com and we will accommodate your request.
Do I need to subscribe?
Absolutely not! You can send a Parcelly whenever you like, with no binding fees.
What size is a Parcelly?
We believe that good things come in small parcels. Your celebration will arrive in a 8x8x3” parcel. If you're ordering a mini, the Parcelly size is 6x6x2". We can confirm that this is one of the cutest parcel sizes... like, ever.
Prices are listed in CAD. What does that mean?
All the prices on our website are listed in Canadian dollars. If you wish to convert currencies please click here.
When does my Parcelly ship?
Within 1-3 business days of receiving your payment, your Parcelly will begin its journey to your mailbox.
I want to ship a Parcelly to a male friend. Please help!
No prob, girlfriend! Sign up for our newsletter to receive all the deets about upcoming Parcellys. We're in the process of making Parcellys for the men in your life.
What does my Parcelly look like when it arrives?
Just as beautiful as it does in the photos. No airbrushing here! And nope, your Parcelly will not arrive in another box.
Is shipping included?
Shipping may be an additional cost depending on how far your Parcelly travels within (and without!) our home and native land.
Can I track my parcel’s travels?
Of course! As soon as we ship your Parcelly, we’ll send you a tracking number and you’ll be able to see its whereabouts.
My products would look amazeballs in a Parcelly. Can Parcelly include my products in the gift parcels?
Heck. Yes. We’re already intrigued by your offer. Send us a message and we’ll take it from there.
What’s your return policy?
There are no returns or refunds on a Parcelly. All sales are final. Trust us, you'll never want to give up your Parcelly.
SOS! I filled out the wrong info on the shipping form!?
Have no fear. If you wish to make any changes to your shipping form, you have up to an hour to send us a message at firstname.lastname@example.org.
HELP! I forgot to write the sender's name on the Checkout page!
Don't worry. You have up to an hour to send us an email at email@example.com and we'll pretend like this never happened.